What follows is a brief excerpt from an article on Christianity Today's website, smallgroups.com. Please click the READ MORE link for the full article.
I like this quote from David Burns, a professor at the University of Pennsylvania: "The biggest mistake you can make in trying to talk convincingly is to put your highest priority on expressing your ideas and feelings. What most people really want is to be listened to, respected and understood. The moment people see that they are being understood, they become more motivated to understand your point of view."
That's why it is so important that small-group leaders develop the skill of Active Listening.